Junior Service Desk Analyst

Junior Service Desk Analyst

Location: Stevenage
Type: Full-time

Are you looking to develop your IT career as a Junior Service Desk Analyst? This role is perfect for someone passionate about technology, eager to learn, and ready to provide high-quality support to clients.

A specialist travel technology company, dedicated to providing innovative, easy-to-use booking solutions tailored to the unique needs of the travel industry are looking to continue to scale the team. They have strong partnerships both locally and internationally and have grown 15% annually over the last two years, continually enhancing their platform with cutting-edge features to support their partners and the future of travel.

Key Responsibilities:

• Provide first-line technical support for software users.
• Handle incoming client calls, troubleshoot issues, and escalate when needed.
• Manage and maintain support tickets, ensuring smooth handovers and timely responses.
• Collaborate with various teams (DevOps, Development, Design) to resolve issues.
• Create and update documentation for internal and external use.

What You'll Bring:

• A passion for IT and problem-solving.
• Strong communication skills, both verbal and written.
• Ability to work both independently and within a team.
• Attention to detail, organization, and multitasking abilities.
• Familiarity with Microsoft Office and operating systems.

This role will be Hybrid (2 days a week on site)

Why Join?

This is a great opportunity to be part of a collaborative and dynamic team that values versatility, innovation, brilliance, and engagement. You'll be working in a supportive environment where growth, creativity, and continuous improvement are encouraged.

Ready to kickstart your career in IT with a supportive team? Apply now