Service Desk/Support Analyst

  • Salisbury, Wiltshire

JOB DESCRIPTION

IT Support Analyst

Up to £35,000

On-site near Salisbury

(with occasional remote working)

What You'll Do:

  • Provide top-notch IT support to users, ensuring seamless access to IT services.
  • Manage incoming calls and online requests, logging them in our Service Management tool, Halo.
  • Resolve IT incidents and service requests promptly and effectively, keeping users informed every step of the way.
  • Utilize troubleshooting and fault diagnosis skills to achieve 'first call fix' resolutions; escalate complex issues to our expert 2nd line support teams as needed.
  • Follow and promote IT Service Management processes, guiding colleagues on optimal interactions with the IT Service Desk.
  • Collaborate with other IT Support Analysts and offer support and guidance within the IT department.
  • Deliver on-site support as needed in various regions.
  • Educate users on IT policies and procedures, ensuring compliance, especially in IT Security.
  • Assist the IT Service Desk Lead with preparing management information and reports.
  • Handle software license management related to user requests.
  • Contribute to continuous improvement initiatives for our IT services.

If this role sounds of interest, please apply with your CV and I'll reach out with further details.

Please note, this role will require you to be security clearable, meaning you must be a British citizen who has not lived or worked abroad for the last 5 years.

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