1st Line Support Analyst

1st/2^nd Line Support Analyst
Join a fast growing Bristol Tech company!
Salary: £28,000 + Amazing Benefits Package + Career progression available
Bristol (Hybrid working)

An exciting opportunity has risen with a Bristol tech company who build software for airline customers all over the world.

This company have a truly people first culture, and always have something planned in the diary some their social committee! So, if you're looking to join a company where you will be working within a supportive team environment, you'll love this place.

The role is for a Service Desk Support Analyst providing 1^st and 2^nd line support and will be joining the infrastructure team. Providing you a clear path to further progress your career into the world of DevOps if you wish. The teams are very Linux heavy, so any experience in this will be a plus!

You will primarily be providing 1^st and 2^nd line support but also be given the opportunity to assist on some server and application hosting projects.

We're looking for a candidate who has previous experience in assisting end users, resolving issues, setting up computers, installing software and doing all the usual 1^st line support tasks.

You'll be supporting internal staff within the company.

Experience required:

• At least 1 year of experience in a 1^st or 2^nd line support role assisting end users with the daily expected tasks (resolving IT issues, setting up computers, setting up equipment and software)
• Great communication skills, friendly and helpful
• Supporting internal end users with setting up PCs/Laptops (they use both Microsoft and Mac)
• A good solid understanding of core IT fundamentals and the ability to get things resolves in a quick and smooth manor.

Expect to be working with the following tech and systems: Office 365, VMware, Windows Server 2008+, Linux, Amazon AWS, MySQL/PostgreSQL + more

Benefits:

Private Medical Insurance, NHS Cash Saving plan, Enhanced maternity & paternity pay, pension scheme, income protection, life insurance, 27 days holiday + bank holidays (you can buy up to 3 more days), funded social committee meaning there is always something in the social calendar to look forward to!