Service Desk Analyst (Customer Support)

  • Bristol


Service Desk Analyst (Customer Product Support)
Salary: £28,000 + Incredible Benefits package + career progression available
Bristol (Hybrid/Remote working)
Start date: ASAP

Are you passionate about providing world-class customer support for products?

Would you describe yourself a friendly, helpful, and enthusiastic individual who loves to build relationships with customers?

Great! Please keep reading and apply for this exciting opportunity with a growing Tech company in North Bristol where you can really make an impact.

SR2 are partnered with an Aviation software company, who are going from strength to strength and growing their business across all areas currently. The business have an incredible company culture, and are often having company socials for you to get involved in.

We're looking to hire a Service Desk Analyst (Customer support focus) brilliant for their Service Desk team, you'll be joining a small team of 4 in a non-technical customer support role providing excellent customer service and product knowledge to airline companies.

You will need to be someone with fantastic people skills, who enjoys building relationships with customers and helping them to use the product to their best ability. Whilst this role isn't highly technical, you will need to be able to learn and pick up their product (with lots of training and support provided to help you excel in the role).

As a Service Desk Analyst providing customer support, your day to day will be:

  • Acting as a power user! Walking customers through 'how to' do a certain thing
  • Joining customer calls and checking in on how they are finding the product
  • Supporting customers who contact with any issues or difficulty they are having with the product
  • Deciding whether to resolve the issue or escalate to 1st line support team
  • Working with a highly supportive, vibrant team and be given a path the further progress your career

Like the sound of this? Please apply if:

  • You have excellent customer service skills
  • Professional and confident communicating with customers via, phone, email, teams etc
  • Have past experience in either a customer facing role or provided customer support on a product
  • You have the ability to work under pressure
  • You have an interest in technology and keen to understand complex systems

Desirable skills/experience:

  • You have provided customer support previously for complex software systems
  • Interest in Aviation industry


Private Medical Insurance, NHS Cash Saving plan, Enhanced maternity & paternity pay, pension scheme, income protection, life insurance, 27 days holiday + bank holidays (you can buy up to 3 more days), funded social committee meaning there is always something in the social calendar to look forward to!

Don't miss out on this incredible opportunity that privde you a path for career progresson and the chance to work for an excellent business.

Please contact Steph at SR2 for more information.


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